Co Browsing To Help Teach Customers How To Use Self-Service

by: Linda Ziemba

LiveLOOK announces the first ever stand-alone no-download Co Browsing web collaboration software letting users of content management self-service portals show their screens to someone for assistance. As consumers see less differentiation among products on the market, they are valuing their customer experiences to choose where to do business. According to Gartner Group, it costs $7.50 to handle a customer transaction with a rep and only $.50 via web self-service. But since 65% of customer self-service transactions end up with a customer service rep, there is clearly a need to assist customers in using self-service applications.

Already integrated with leading customer-interaction-centric products like RightNow and nGenera CIM (formerly Talisma), LiveLOOK services can now be integrated to an organization’s own self-service applications. With a simple eight lines of html code, customer service professionals can add Co Browsing capabilities to their custom portals and quickly differentiate themselves from their competitors.

Quicken Loans, the country’s #1 online mortgage lender, is another great example of multi-channel customer service. The company utilizes both LiveLOOK and online chat via Instant Service, to help clients find the right mortgage and then successfully sign their mortgage documents online. Quicken Loans mortgage bankers and client care specialists can help guide a person through electronically signing their mortgage documents, helping the client close their loan more quickly and easily.

LiveLOOK delivers the best customer experience on the market today. Unlike second-generation Co Browsing solutions, LiveLOOK truly operates with no download and never writes anything to the computer disk which means consumers do not have to click to accept up to five different warnings of the risk of bypassing their security systems of firewalls, anti-virus, anti-spyware and other security-related behavioral systems. In fact, some web collaboration systems operate exactly as malware does: downloading software onto a computer, writing to the disk and then erasing evidence it was ever there.

Sign up now for a 14-day free trial and see why LiveLOOK is "the simplest, fastest way to interact with your online visitors".

For more information visit http://www.livelook.com.


About The Author

Linda Ziemba is Vice President, Business Development of LiveLOOK, a technology firm that provides next-generation screen sharing to commercial, government and OEM partners focused on contact center applications. She consults regularly with executives from a variety of fields to help create synergistic solutions to web-related contact center communication problems. Prior to her current position, she sold technology in the Internet security industry at Secure Computing and Websense. Previous to that, she held senior management positions in sales and marketing for Lucent/Avaya focused extensively on contact centers. Raised in Tennessee, Linda now lives with her husband and dog at the New Jersey shore enjoying sailing, when she has time. For more information visit http://www.livelook.com.

From http://www.articlecity.com/

Online Meetings cut company expenses by LiveLOOK

by: Linda Ziemba

Anyone operating a company can attest to escalating travel expenses. With the cost of gasoline, airfares, hotel expenses, meals and yes, the bar bill, expense accounts can put any CFO into cardiac arrest. Conferences and out of town meetings are becoming obsolete. Reduce your global footprint, save time and money, and assure greater attendance, what is not to like about online meetings? Join hundreds of companies, large and small, in cutting expenses by managing conferences and online meetings

Discover what many others have long known, online meetings are the way of the future.

For one thing online meeting and conferences save money. Even if the meeting is in town, there are expenses of driving, traffic, parking, and staff to set up and take down, catering services for coffee and the requisite snack or meal, as well as time lost due to travel and the inevitable lag time in returning to work. With online meetings you can attend one meeting or three in a day without leaving home or the office. This is huge convenience to be able to stay in familiar surroundings with a cup of coffee, your own computer and files to refer to, appointment book etc. Mission accomplished and no travel hassles.

Because of this expediency, more people are likely to attend the online meeting. Attendees log on at the appointed time with less interruption in their daily schedules. An hour meeting is an hour meeting, not three. Meetings and conferences will be more productive as each attendee is logged on; they can better interact with each other in asking questions or raising concerns. Besides, sitting in your own space being comfortable assures better attention.

The convenience extends to the fact that meetings can be recorded for reference later or for someone who may not have been able to attend at the time. More people are likely to participate as online meetings and conferences facilitate a larger arena. More can come, and space, time, and distance are no longer an issue. In effect, the meeting comes to you.

Most will agree, once you have experienced online meetings and conferences, you will want to purchase online >meeting software for your workplace. Look for online meeting software--online. Showscreen.com, for example, offers a free trial. You too can benefit from online meetings and conferences.

For more information visit http://www.showscreen.com.


About The Author

Linda Ziemba is Vice President, Business Development of LiveLOOK, a technology firm that provides next-generation co browsing to commercial, government and OEM partners focused on contact center applications. She consults regularly with executives from a variety of fields to help create synergistic solutions to web-related contact center communication problems. Prior to her current position, she sold technology in the Internet security industry at Secure Computing and Websense. Previous to that, she held senior management positions in sales and marketing for Lucent/Avaya focused extensively on contact centers. Raised in Tennessee, Linda now lives with her husband and dog at the New Jersey shore enjoying sailing, when she has time.

From http://www.articlecity.com/